Overview

Walbec Group, a well-established leader in the construction supply industry, was facing increasing operational inefficiencies across its facilities. From fragmented reporting systems to slow, manual payment processes, these challenges were hindering agility and growth. In search of a modern, reliable solution, Walbec partnered with Fractal to implement EasyPay — a comprehensive platform for streamlining payments, enhancing financial control, and improving overall user experience.

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Challenge

Before Fractal, Walbec struggled with disjointed systems that complicated internal workflows and financial operations. Key pain points included:

• Limited visibility in reporting and analytics
• Complex user access management
• Manual reconciliation and refund handling
• Inconsistent processing times
• Exposure to fraud risk

These issues made day-to-day operations more cumbersome and ultimately impacted customer satisfaction and profit margins.

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Solution

Fractal introduced EasyPay, a cloud-based platform tailored to Walbec’s needs. The implementation was smooth and fast — the entire project went from start to live in just 23 days. Key improvements included:

• Full migration to the cloud for scalable access and performance
• Enhanced reporting tools with mandatory data fields and custom identifiers
• Secure login system with two-factor authentication (2FA) company-wide
• User hierarchy controls to manage staff roles and permissions
• Customer-centric upgrades like faster refunds and seamless onboarding

Fractal also provided responsive support and rapid turnaround on feature requests, making the transition not only efficient but stress-free.

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Results

The collaboration between Walbec and Fractal delivered measurable, high-impact outcomes:

• Transaction speed increased by 300%, allowing for next-day processing
• User satisfaction improved, thanks to streamlined processes and reliable tools
• Stronger financial controls and fraud protection were established
• Cost savings and better planning became achievable with consistent rates and comprehensive reporting
• Risk reduced, and profitability increased through automation and standardization

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